Return policy

Returns and Refunds Policy 

At Snuggi, we make every effort to offer high-quality products and professional customer service. If for any reason you are not satisfied with your purchase, you can contact us via our contact page.

 

Right of Withdrawal

 

Consumers have the right to withdraw from a distance contract within 14 days from the day they receive the order, without giving a reason, in accordance with applicable law.

To exercise the right of withdrawal, you must inform us of your decision by email or via the contact form before the 14-day period from receiving the product expires.

Upon receipt of your request, we will provide instructions on how to return the product.

 

Order Cancellation

 

An order can be changed or canceled within 24 hours of placing it. After this time, the order may be processed or shipped, which may make cancellation impossible.

If the order is successfully canceled, a refund will be issued using the same payment method used at the time of purchase, within 14 business days.

 

Return Conditions

 

We accept product returns within 14 days from the delivery date, provided that:

the product does not show signs of use,

it is in its original packaging,

it includes all components of the set,

it has not been damaged by the customer.

The customer may be charged a reduction in the product's value resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the product.

To start the return process, please contact us with the following:

order number,

first and last name,

reason for return (optional).

The customer bears the cost of returning the product unless the product was defective or delivered contrary to the order.

The original shipping costs may not be refundable if the customer chose a delivery method other than the cheapest standard delivery method offered by the store.

 

Refund

 

After receiving and inspecting the returned product, we will inform you whether the return has been accepted or rejected.

If accepted, the refund will be issued using the same payment method used at the time of purchase, within 14 days of receiving the returned product or proof of its return.

 

Damaged or Defective Products

 

If the received product is damaged or defective, we recommend contacting us within 48 hours of delivery to ensure prompt processing of your request.

Your request should include:

order number,

description of the problem,

clear photos of the damage or product defect.

After reviewing the request, we will offer a product replacement, repair, or refund—in accordance with applicable law.

Damage resulting from improper use, natural wear and tear, or use contrary to the instructions is not eligible for a complaint.

 

Shipping and Delivery

 

We make every effort to fulfill orders on time. However, delivery times may be extended due to reasons beyond our control, such as carrier delays, customs clearance, weather conditions, or other unforeseen events.

If you experience problems with the shipment, we also recommend contacting the carrier directly.

 

Contact

 

If you have questions about returns, complaints, or refunds, please contact us via our contact page under the "CONTACT" tab.