Shipping policy

Order Processing and Fulfillment

 

Once your order has been placed and paid for, we will begin processing it. The standard time for an order to be passed to fulfillment is 1 to 3 business days.

 

Shipping and Fulfillment Location

 

Orders are shipped directly from our logistics partner's warehouses located in China. This enables efficient fulfillment and international delivery.

 

Delivery Time

 

The estimated delivery time to Poland is 7 to 13 business days from the date of dispatch.
In very rare cases, the total delivery time may be extended to approximately 16 business days.

The stated times are estimates and may change due to circumstances beyond the store's control, such as:

    • holiday periods,
    • customs delays,
    • adverse weather conditions,
    • unforeseen events (e.g. strikes, transport disruptions)

 

Tracking Your Shipment

 

After your order has been shipped, you will receive an email with a tracking number. This allows you to monitor the status of your shipment on the carrier's website.

 

Shipping Costs

 

Shipping costs are calculated automatically when placing an order and depend on the weight and value of the order.

 

Customs Clearance

 

Shipments may be subject to customs procedures. All potential fees and taxes are covered by the supplier, so customers do not incur any additional costs upon collection of the package.

 

Incorrect Address Details

 

The customer is responsible for providing the correct delivery address. In the event of incorrect details, any redelivery will be at the buyer's expense.

 

Uncollected Shipments

 

If the package is not collected and is returned to the sender, the customer will bear the cost of redelivery. A refund for an uncollected order is only possible after contacting the store's customer service in advance.

 

Delays and Lost Shipments

 

If the shipment does not arrive within 20 business days from the date of dispatch, please contact us via the "CONTACT" tab. We will investigate the situation and propose a suitable solution.

 

Liability for Transport

 

Once the shipment has been handed over to the carrier, snuggi.pl is not responsible for delays, damage or loss of the package resulting from the actions of the courier company, customs office or random events.

 

Delivery Complaints

 

All reports regarding delivery problems should be submitted within 30 days of the planned delivery date. Reports submitted after this period may not be considered.

 

Additional Information

 

    • During periods of increased traffic (e.g. holidays, promotions), fulfillment times may be extended.
    • We recommend providing a correct phone number and email address to facilitate contact regarding delivery.
    • If there are problems with delivery, the carrier may attempt to contact the recipient directly.

 

Contact

 

If you have questions about shipping:
📧 We encourage you to use the form on the website in the "CONTACT" tab.