Privacy policy
The Privacy Policy describes how Snuggi (hereinafter the “Site” or “we”) collects, uses, and discloses your personal data when you visit or make a purchase on the Site.
Contact
After reviewing this policy, if you have additional questions, would like more information about our privacy practices, or wish to file a complaint, please contact us through our contact page.
Collection of Personal Data
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable person (including the information below) as “Personal Data.” See the list below for more information about what Personal Data we collect and why.
Device Information
Purpose of collection: to properly load the Site for you and conduct analysis of Site usage for optimization purposes.
Collection source: collected automatically when you access our Site using cookies, log files, navigation signals, tags, or pixels
Business disclosure: shared with our processor, Shopify
Collected Personal Data: browser version, IP address, time zone, cookie information, which pages or products you browse, search terms, and how you interact with the Site
Order Information
Purpose of collection: to provide you with products or services to fulfill our agreement, process payment information, arrange shipping, and provide you with invoices and/or order confirmations, communicate with you, check our orders for potential risk or fraud, and, according to the preferences you have provided us, provide you with information or advertising about our products or services.
Collection source: collected from you.
Business disclosure: shared with our processor, Shopify
Collected Personal Data: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer Support Information
Purpose of collection: to provide customer support.
Collection source: collected from you
Minors
The Site is not intended for persons under the age of 15. We do not knowingly collect Personal Data from children. If you are a parent or guardian and believe that your child has provided us with Personal Data, contact us at the address above to request its deletion.
Sharing Personal Data
We share your Personal Data with service providers to help us provide our services and fulfill our agreements with you, as described above. For example:
We use Shopify to operate our online store. You can read more about how Shopify uses your Personal Data here: https://www.shopify.com/legal/privacy.
We may share your Personal Data to comply with applicable laws and regulations, in response to a court order, search warrant, or other lawful request for information that we receive, or to protect our rights.
Behavioral Advertising
As described above, we use your Personal Data to provide you with targeted ads or marketing communications that we believe may interest you. For example:
We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your Personal Data here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interactions with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases using cookies or other similar technologies (which you may consent to, depending on your location).
We use Shopify Audiences to help us display ads on other websites with our advertising partners for shoppers who have made purchases from other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may serve offers that may interest you.
To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (“NAI”) educational site at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising using:
FACEBOOK - https://www.facebook.com/settings/?tab=adsGOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: https://optout.aboutads.info/.
Use of Personal Data
We use your Personal Data to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and informing you about new products, services, and offers.
Legal Basis
In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal data on the following legal bases:
Your consent;
Performance of a contract between you and the Site;
Compliance with our legal obligations;
Protection of your vital interests;
Performance of a task carried out in the public interest;
Our legitimate interests, which do not infringe upon your fundamental rights and freedoms.
Storage
When you place an order through the Site, we will store your Personal Data in our records unless and until you ask us to delete it. For more information about the right to deletion, see the “Your Rights” section below.
Automated Decision-Making
If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (including profiling) when such decision-making has legal or otherwise significantly affects you.
We engage in fully automated decision-making that has a legal or otherwise significant effect by using customer data.
Our processor, Shopify, uses limited automated decision-making to prevent fraud, which does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary blacklisting of IP addresses associated with repeated failed transactions. This blacklist lasts for a small number of hours.
Temporary blacklisting of credit cards associated with blacklisted IP addresses. This blacklist lasts for a small number of days.
Your Rights
GDPR
If you are an EEA resident, you have the right to access Personal Data we hold about you, to have it transferred to a new service, and to request that your Personal Data be corrected, updated, or deleted. If you wish to exercise these rights, contact us using the contact information above.
Your Personal Data will initially be processed in Ireland and then transferred outside Europe for storage and further processing, including to Canada and the United States. For more information about the GDPR compliance of data transfers, see the Shopify GDPR White Paper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a California resident, you have the right to access Personal Data we hold about you (also known as the “Right to Know”), to have it transferred to a new service, and to request that your Personal Data be corrected, updated, or deleted. If you wish to exercise these rights, contact us using the contact information above.
If you wish to designate an authorized agent to submit these requests on your behalf, contact us at the address above.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use various cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as logging in and selecting a region). This means you do not have to re-enter this information every time you return to the site or browse from one page to another. Cookies also provide information about how people use the site, such as whether they are visiting for the first time or are frequent visitors.
We use the following cookies to optimize your experience on our Site and provide our services.
Cookies Essential for Store Functionality
|
Name |
Function |
Duration |
|---|---|---|
|
_ab |
Used in connection with access to the admin panel. |
2 years |
|
_secure_session_id |
Used in connection with navigation through the store website. |
24 hours |
|
_shopify_country |
Used in connection with order fulfillment. |
session |
|
_shopify_m |
Used to manage customer privacy settings. |
1 year |
|
_shopify_tm |
Used to manage customer privacy settings. |
30 minutes |
|
_shopify_tw |
Used to manage customer privacy settings. |
2 weeks |
|
_storefront_u |
Used to facilitate customer account information updates. |
1 minute |
|
_tracking_consent |
Tracking preferences. |
1 year |
|
c |
Used in connection with order fulfillment. |
1 year |
|
cart |
Used in connection with the shopping cart. |
2 weeks |
|
cart_currency |
Used in connection with the shopping cart. |
2 weeks |
|
cart_sig |
Used in connection with order fulfillment. |
2 weeks |
|
cart_ts |
Used in connection with order fulfillment. |
2 weeks |
|
cart_ver |
Used in connection with the shopping cart. |
2 weeks |
|
checkout |
Used in connection with order fulfillment. |
4 weeks |
|
checkout_token |
Used in connection with order fulfillment. |
1 year |
|
dynamic_checkout_shown_on_cart |
Used in connection with order fulfillment. |
30 minutes |
|
hide_shopify_pay_for_checkout |
Used in connection with order fulfillment. |
session |
|
keep_alive |
Used in connection with the buyer's location. |
2 weeks |
|
master_device_id |
Used in connection with seller login. |
2 years |
|
previous_step |
Used in connection with order fulfillment. |
1 year |
|
remember_me |
Used in connection with order fulfillment. |
1 year |
|
secure_customer_sig |
Used in connection with customer login. |
20 years |
|
shopify_pay |
Used in connection with order fulfillment. |
1 year |
|
shopify_pay_redirect |
Used in connection with order fulfillment. |
30 minutes, 3 weeks, or 1 year depending on the value |
|
storefront_digest |
Used in connection with customer login. |
2 years |
|
tracked_start_checkout |
Used in connection with order fulfillment. |
1 year |
|
checkout_one_experiment |
Used in connection with order fulfillment. |
session |
Reporting and analytics
|
Name |
Function |
Duration |
|---|---|---|
|
_landing_page |
Landing page tracking. |
2 weeks |
|
_orig_referrer |
Landing page tracking. |
2 weeks |
|
_s |
Shopify analytics. |
30 minutes |
|
_shopify_d |
Shopify analytics. |
session |
|
_shopify_s |
Shopify analytics. |
30 minutes |
|
_shopify_sa_p |
Shopify analytics related to marketing and recommendations. |
30 minutes |
|
_shopify_sa_t |
Shopify analytics related to marketing and recommendations. |
30 minutes |
|
_shopify_y |
Shopify analytics. |
1 year |
|
_y |
Shopify analytics. |
1 year |
|
_shopify_evids |
Shopify analytics. |
session |
|
_shopify_ga |
Shopify and Google analytics. |
session |
The amount of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you close your browser, while persistent cookies last until they expire or are deleted. Most cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please note that deleting or blocking cookies may negatively affect your user experience, and some parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether to accept cookies using your browser settings, often found in the browser’s “Tools” or “Preferences” menu. More information about changing your browser settings or blocking, managing, or filtering cookies can be found in your browser’s help file or on sites such as: https://allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt out of certain ways these parties use your information, follow the instructions in the “Behavioral Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not change our practices for collecting and using data when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal, or regulatory reasons.
Complaints
As mentioned above, if you wish to file a complaint, contact us by email or post using the contact details provided in the “Contact” section above.
If you are not satisfied with our response to your complaint, you have the right to file a complaint with the appropriate data protection authority. You can contact your local data protection authority or our supervisory authority here: